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Dogs and cats must be fully vaccinated to Inner City Pet Boarding standards and a certificate must be presented on admission.
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Payment for the full boarding stay will be taken on admission of boarding.
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ICPB discourages personal belonging entering the facility with your pet. If personal belonging enters the facility they may not return in the same condition.
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If you insist your pets share a cage, you understand that at some periods of your pets boarding they will be unsupervised and you take full responsibility for discrepancies that can occur between family pets.
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Before entering our facility your pet must have been pre-treated with a flea product that kills fleas on contact. If the staff notice any evidence of fleas, your pet will be treated with an appropriate flea product which will be charged to your account.
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Visiting periods can be arranged but must be scheduled with our staff. Owners will not be able to enter the boarding facility due to WHS
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Drop off and pick up times outside of the designated hours will incur a surcharge of $20.00. There are no pick ups on public holidays. AM pick up and drop off times are 9-11 and PM pick up and drop off times are 3-5.3
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Inner City Pet Boarding will only discharge your pet to the owner on our records or care giver nominated by the owner at time of admission.
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Charges are made per 24 hour period, therefore if your pet stays for more than a 24 hour period there will be subsequent charges.
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HVC implements protocols to ensure all boarding animals are currently vaccinated to the appropriate level and adhere to strict hygiene routines to prevent outbreaks of viruses or disease. Whenever multiple animals are housed in the same facility there is potential for spread of viruses (especially respiratory viruses) and hence some animals may become infected. Any treatment costs arising from any illness occurring during or after your pets stay will be at the owner’s expense.
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If your pet requires medical attention whilst in the boarding facility, Hamilton Veterinary clinic will offer the best possible veterinary care. We will endeavour to call you in an emergency situation regarding the health of your pet. Any veterinary costs will be at the expense of the owner.
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Pets on medication or medicated food must bring their own medication and food with them. If your pet requires more medication or specific food while boarding we will provide this at your own cost.
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Medications supplied must be properly labelled with a prescription label from the veterinarian. The dose on the label MUST be the current dose that you have requested us to administer. Medications purchased from HVC can be re-labelled by us if there is a dose change, or you should contact your vet for a replacement label. Medications must be within the products expiry and in their original packaging with the label clearly visible.
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If you need to organize for your pet to stay beyond the original discharge date you must provide payment on the request of extension. Management will consider the pet abandoned three days after the original discharge date if we have not had any correspondence regarding extension and payment with the owner.
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Either three days after notification to the owner or if we are unable to contact you three days after the original discharge date we will transfer your pet to the pound.
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Public holidays, Christmas
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If you book your pet in for boarding and cancel or collect them early we will only be able to refund you if we have been able to re-book the time slot with another animal or if 3 days notice is given.
